Privacy Policy

Policy Regarding Personal Information

As of May 25, 2018, this is Version 2.0 of The Emerald Suite’s privacy policy, which replaces Version 1.0. According to the following policy statement, visitors to our website (, mobile application, branded pages on social media services, or any of the other websites (all collectively referred to as internet sites) can be assured that their information is protected while being transmitted over the Internet. As described in this privacy policy, The Emerald Suite takes the privacy of its site visitors and course invited guests seriously and is committed to safeguarding user information in full compliance with the law. This policy explains, among other things, the personal information that The Emerald Suite collects from users of The Emerald Suite and the safeguards that The Emerald Suite uses to protect such personal information.

Non-personal information

The Emerald Suite automatically gathers certain general information for the express purpose of assisting The Emerald Suite in determining the success and usefulness of its online sites. This generic information, which does not reveal the identity of the visitor, includes the following items: the visitor’s country of origin, the amount of time spent on the website, the most and least popular pages, the visitor’s browser and operating system, and the website from which the visitor originated. When The Emerald Suite receives this information, it can improve its services by upgrading more popular portions of the website.

Information about the individual

The Emerald Suite only gets particular information about users to its internet sites when such information is willingly provided, such as when visitors email contact inquiries or make a reservation with the company. The Emerald Suite then makes use of the information in order to meet the requirements of guests to the facility. With respect to personal data, the Emerald Suite only collects information that is appropriate, relevant and not excessive in light of the objectives for which it is being gathered.

The Emerald Suite may share your information with trusted partners that provide professional services to assist us in developing our sites and doing statistical analysis, as well as sending you emails or postal mail or providing customer assistance to you. Third parties that offer services to The Emerald Suite are forbidden from using your personal information other than to perform those services to The Emerald Suite.

The Emerald Suite will not use or reveal sensitive personal information about you, such as your race, religion, or political affiliations, unless you give us your express permission to do so.

Protection of personal information

We make every effort to safeguard your Personal Data by implementing necessary technological and organisational safeguards. But we can’t guarantee or warrant that such techniques will prevent unauthorised access to your Personal Data or other information about you that we collect and store, and we make no such promises or warranties. In addition to unauthorised entry or use, hardware or software failure, and other causes, such information may be subject to compromise at any moment by third parties.

When it comes to visitors’ information, The Emerald Suite will not sell or divulge it to anybody outside of The Emerald Suite unless the visitor has given permission, it is legally required, or disclosure is necessary to safeguard the safety of staff, guests, customers, and property. The Emerald Suite does not send unsolicited email (spam), although it may do so in some circumstances, such as when the Emerald Suite desires to contact clients through email, reply to communications, or convey information requested by a site visitor.

Laws and Public Safety

When required to do so by law or in the good conscience belief that such action is necessary to: (a) conform to the edicts of the law or compliance with statutory process served on The Emerald Suite; (b) protect and defend the rights or property of The Emerald Suite; or (c) act in urgent circumstances to protect the personal safety of users of The Emerald Suite, or the general public, The Emerald Suite will disclose your personal information without notice to you.

Information Regarding Cookies

For system management purposes, we may collect information about your computer, including your IP address, operating system, and browser type if this information is accessible. Statistical information about our users’ browsing habits and trends is collected in this manner, and it does not identify any individual, nor will it be used to acquire personal information.

We may collect information about your general internet usage by placing a cookie file on your computer’s hard disc. This information will be used to improve our services to you. Cookies include information that is sent to and stored on the hard disc of your computer. They assist us in making improvements to our website and providing a better and more personalised service. They provide us with the ability to:

  • In order to determine the number of our audience and the pattern of their usage.
  • We do this in order to recognise you when you return to our site.

The two types of cookies that are used on this site are categorised as “Strictly Necessary” cookies and “Performance” cookies, according to their function.

Right of Access to a Site

You have the right to seek further information about the Personal Data we keep about you, as well as a copy of the Personal Data we hold about you, if this is permitted.

Your Personal Data is protected by law, and you have certain rights in relation to it. If you would want more information about these rights, or if you would like to submit a request relating to these rights, you may send an email to [email protected]. Please keep in mind that we may not be able to completely comply with your request in some situations, such as if it is frivolous, inaccurate, or remarkably inappropriate, if it jeopardises the privileges of the others, or if it is not required by law; however, we will respond to notify you of such a decision in those circumstances. As part of the verification process for your identification and the subject of your request, we may require you to give us with additional information, including Personal Data, in order to process your request.

Rectification is a legal right.

If you feel that any Personal Data we have on you is inaccurate or incomplete, you have the right to request that we update or complete such Personal Data..

The Right to Be Forgotten

You have the right to request that we delete part or all of your Personal Data from our systems by sending an email to [email protected] if this is permitted by law.

Right to File a Complaint with a Supervising Agency

To submit a complaint about our practises relating to your Personal Data, you may do so with the regulatory authority in your home country or the supervisory authority of an EU Member State. Information about data protection authorities may be found at the following link: en.htm

Our Personal Data Retention Policy may be found here.

We will keep your Personal Data for as long as you are a student with The Emerald Suite and for a further 5 years after you have completed your final course with us, in case you decide to continue your studies with us or join another course.

If we need to retain Personal Data for a longer period of time in order to pursue our interests of the company (but only if those preferences are not outweighed by your own best interest, rights, and freedoms), comply with legal obligations, settle conflicts or collect fees owed, perform audits, or if doing so is permitted or required by applicable law, rule, or regulation, we will retain Personal Data for a longer period of time. After then, we securely dispose of your Personal Data, although we may preserve certain information in a depersonalised or aggregated form that does not allow us to identify you individually, if that is what you want.

As previously indicated, you have the right to request that we remove part or all of your Personal Data from our systems, and you have the right to terminate your account with us at any time by sending an email to [email protected].

Change in Ownership or Control of a Business

If we are purchased by or merge with another firm, go out of business or enter bankruptcy, or sell some or all of our assets, your Personal Data may be sold or transferred in connection with the transaction in question. If you have any questions about this policy, please contact us. If any of these occurrences occur, this Privacy Policy will continue to apply to your Personal Data as if nothing had happened.

Privacy policies are being revised.

Unless otherwise stated, The Emerald Suite maintains the right to modify this privacy policy at any time without prior notice and with immediate, retroactive effect on any User information already acquired by the Emerald Suite. Each visitor undertakes to check the website on a frequent basis for changes to the privacy policy and to provide his or her approval in advance to any changes that may occur. The Emerald Suite wants its visitors and customers to have the confidence that their personal information will be secured when they submit an online query to the company.

Information about how to get in touch

Inquiries concerning this privacy policy, as well as comments or messages regarding it, including requests for the deletion or correction of user information, should be made to [email protected] or written to our Data Protection Officer at the address shown below.